Frequently Asked Questions (FAQs)

1. Are the shoes at ReStep Luxury original and branded?

Yes. All shoes sold at ReStep Luxury are 100% original branded footwear. We do not sell replicas, first copies, or unbranded shoes. Every pair is carefully checked for authenticity before being listed.

2. Are the shoes new or used?

Our shoes are used but premium quality. Each pair is selected in excellent wearable condition, ensuring comfort, durability, and a refined appearance.

3. How do you ensure quality in used shoes?

Every shoe goes through a strict quality inspection process, including:

  • Authenticity verification

  • Sole and structure check

  • Comfort and cushioning review

  • Visual condition assessment

  • Cleaning and hygiene process

Shoes that do not meet our standards are never sold.

4. Will the shoes be clean and hygienic?

Yes. All shoes are properly cleaned and refreshed before shipping. Hygiene and customer safety are a top priority at ReStep Luxury.

5. How do I choose the correct size?

Please refer to our Size Guide on the product page. Shoe sizes may vary by brand. If you are between sizes, we recommend choosing the larger size for comfort. You can also contact us for assistance before ordering.

6. Do used shoes last long?

Yes. We only sell durable branded shoes that are suitable for continued use. Our selection focuses on long-lasting comfort and performance, not heavily worn footwear.

7. Can I return or exchange a product?

Return or exchange eligibility depends on our Return Policy. We encourage customers to carefully read the product description and size details before placing an order. For support, contact our team.

8. Do you sell shoes for men, women, and kids?

Yes. ReStep Luxury offers premium used branded shoes for:

  • Men

  • Women

  • Kids

New stock is added regularly.

9. Why are your prices lower than retail stores?

Our prices are affordable because we sell used branded shoes, not new retail stock. You get luxury quality at a smart price without compromising authenticity or comfort.

10. Is buying used shoes safe?

Absolutely. All shoes are professionally inspected, cleaned, and quality-checked. Buying used premium footwear is both safe and environmentally responsible.

11. Do you offer Cash on Delivery (COD)?

Availability of COD depends on your location. Please check the checkout options or contact us for confirmation.

12. How can I contact ReStep Luxury?

You can reach us through:

  • WhatsApp

  • Instagram & Facebook

  • Email support

Our team is happy to assist you with any questions.